Nayana Kva
map-marker Broken Arrow, Oklahoma

My last order was broken.

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My last order wasn't even usable! The applicator was broken and that's the only way to get the serum out of the bottle.
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Anonymous
map-marker Paramus, New Jersey

Disappointed that Juice Beauty was unable to resolve my issue. Without a customer service phone number, no personal contact was available to resolve my issue.provide a phone number to your customers.

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I sent my complaint to pissedconsumer.com. on April 25, 2023. Redeemed a $5.00 reward and a 15% promotion, never received either on my order. Now my total rewards show only 30 rewards, minus the 100 points redeemed which I never received.
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User's recommendation: Avoid Juice Beauty online ordering.

Anonymous
map-marker Atlanta, Georgia

To assist me with locating the expiration date on the product.

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I have been using the Juice Beauty Green apple Age Defy Moisturizer Cream for approximately 2 years. After applying the cream to my dark spots on my cheeks and neck for 2 years began to notice my eyes began to itch and water. I stop using it for two week. After the 2 week passed, I decided to apply a small amount on my cheeks again. The itching came right back. I looked for an expiration date on the product.. I could not find one. I called the store I purchased it from and was told they could not find an expiration either. I call Juice Beauty. I was told that the only sunscreen has an expiration date on their bottles. I was told to take the product back to the store for a credit. The sales manager would not give me a credit. He stated that it had been more than three months since I purchased it and it was not showing up in their system. I informed him that I purchased it with my credit card and he should be able to pull it up by my card. He refused. He was very rude. I will not be shopping at this store for anything again.
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Anonymous
map-marker Atlanta, Georgia

To assist me with locating the expiration date on the product.

no one has contacted me to inform me of where the expiration date of the product is located. Mary J. Henry
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Anonymous
map-marker Sawyerville, Alabama

2 products separated oil

Please call 469 929 **** I spend 1/2 hour telling the story. The upload failed and the details were blank.
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Shana M Tci
map-marker Clovis, California

Order

I was sent the wrong item. I can not use the product (foundation) that was sent to me.
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Preferred solution: Exchange for the correct item

KIMBERLY O Tym

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Verified Reviewer
| map-marker San Rafael, California

Do not fall for spend 100 and get a free 40 dollar gift set

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so, I made sure I ordered 100 dollars because I wanted the free gift set. There was no expiration date on the site, as a matter of fact the hydrating pack still states for a limited time only free with 100 order So Juice Beauty e mailed me back and stated it expired on 2/2/20 I ordered on 2/6/20 and will never order again and am sending everything I ordered back.
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Loss:
$62
Pros:
  • Travel-sized products
Cons:
  • Customer service
  • Does not live up to its advertisment
  • Products go bad quickly

Preferred solution: Deliver product or service ordered

MARIA G Wif

I havent got an aswer to my email yet

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They refuse to answer a question about asbestos in their products. I guess it does have some. Its the cream blush that says it has magnesium silicate which is a form of talc...and you know talk can be contaminated with asbestos.
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Reason of review:
Poor customer service

Preferred solution: Give an aswer to my question or i will return the peoduct back to store

Marrisa Lho
map-marker Glendale, California

Said my product was delivered and it’s not here

I got a message saying that my product was delivered but it has not been delivered. So I’m checking to make sure you guys have the correct address. 27 E. Glen Oak Ave., Glen Oaks California. Thank you 509-339-****
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Loss:
$213
Reason of review:
Problem with delivery
Brandii Pxl

Cancel auto- replenishment order

Yes, voicemail said unavailable to answer your call, leave a message.
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Reason of review:
Order processing issue
Anonymous
map-marker California, United States

Won't honor the promo vouchers properly that they sell through Plum District etc.

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Juice Beauty failed me - a loyal customer of 5 years- when I called JB CS for help with using my 6/2014 plum district that has never worked properly. I was told on the phone the vouchers purchased won't work to buy any of their kits which is half of their website even though the kits are priced online at the same retail price online as in any store. They say they are included in sale and promo exclusion which is not specifically implied on the voucher I purchased at all. I have previously bought several kits using a voucher. Very disappointing.
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Loss:
$90
Pros:
  • Small travel sized products
  • Some of the products
Cons:
  • Unhelpful customer service
  • Not always worth the price
  • Large products go bad quickly
Reason of review:
Poor customer service

Preferred solution: Price reduction

Korie Cjq
map-marker Modesto, California

Never followed up after interview after saying they would

What an absolutley horrible company, while Juice beauty's products may be okay there hiring manager isn't. I interviewed and followed up with phone calls for weeks after my interview. The hiring manager kept saying I was a top candidate and she'd be in touch in the next week, then the next week and the next. Needless to say I stopped calling to inquire about the position after a month of her telling me she'd call and of course she never followed up with me a simple "no thanks" would've made a better impression lady. This is a great example of how bad service can turn someone off an entire product line.
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1 comment
Guest

Hi Beautygal23: I'm so sorry you had that experience with Juice Beauty. We try to treat people really well and follow through.

Feel free to call me so I can personally apologize. Karen, Founding Partner.

Thanks

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